TIMINGS
The booking time is your arrival time, if you are late, we may have to rebook you for another time. All customers should give themselves plenty of time to get to us, bearing in mind traffic, parking and then walking to our reception areas and then checking in.
For all our activities you may experience delays for multiple reasons including nervous customers and a change in weather/winds. We appreciate your understanding.
AGE & WEIGHT
You must fall within our operating weight and height limits so that harnesses and safety equipment fits properly. To ensure all customers meet the requirements you will be weighed at reception on arrival. Further information on activity-specific weight restrictions are below and refer to our refund policy should you not meet these restrictions.
All participants under 16 must have a parent or guardian (over 18) onsite.
We require the ratio of 1 adult to 4 children under 12 years old for safeguarding. You are responsible for the children in your party whilst at the Hangloose site.
Only participants will be allowed in the immediate operating areas of the activities. Separate viewing areas are available for friends and family.
Activity Restrictions at Hangloose Adventure Bluewater
Skywire – Zipline
Minimum Age: 8 Years Old
Minimum Weight: 35kg / 5 Stone 7lb
Please Note: the minimum weight can be raised at any time for safety reasons
Maximum Weight: 120kg / 18 Stone 12lb
Please Note: the maximum weight can be reduced at any time for safety reasons
Inverse – Zipline Backwards
Minimum Age: 8 Years Old
Minimum Weight: 45kg / 7 Stone 1lb
Please Note: the minimum weight can be raised at any time for safety reasons
Maximum Weight: 120kg / 18 Stone 12lb
Please Note: the maximum weight can be reduced at any time for safety reasons
Giant Swing
Minimum Age: 8 Years Old
Minimum Weight: 35kg / 5 Stone 7lb
Max weight: 120kg / 18 Stone 12lb
Aerodium – Outdoor Skydive Machine
Minimum Age: 4 Years Old
Maximum Weight: 120kg / 18 Stone 12lb
Due to uncertainties in the power market and the high energy consumption of the skydive machine, Hangloose reserves the right to charge a surcharge should the price increase.
We will endeavour to contact participants in advance, but the surcharge would be payable in advance failure to do so may withdrawal of the activity at which point a refund will be payable.
We regret this step, and will do everything in our power to avoid and minimise the surcharge
HEALTH & FITNESS
All participants must be reasonably fit and healthy. All our activities require limited physical activity and are considered ‘adventurous’ and therefore you accept that there is always a small risk of injury, particularly if you do not follow the instructions given.
If you are pregnant, we strongly advise you not to take part in any of our activities.
If you suffer from any conditions listed below please consult your Doctor before booking so they can advise whether you should take part. You must make an instructor aware of your condition and that a Doctor has confirmed you are fit to take part:
You are unable to participate on some activities if you have the following medical conditions:
Skywire – Undergone a Tracheostomy
Giant Swing – Stoma Bag Implant (for other activities please ensure staff have been informed in advance)
Outdoor Skydive – Shoulder Injuries
For safety reasons you cannot take part if we suspect you of being under the influence of alcohol or drugs. You will not get a refund should you arrive unable to take part due to this.
CLOTHING & BAGGAGE
It is the responsibility of all participants to ensure that they are dressed appropriately, and wear clothing suitable for the weather conditions and the activities, and that they do not mind getting damaged.
The following restrictions apply:
To prevent harnesses having contact with the skin and causing chaffing:
Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.
All pockets must be emptied, including zip, button up or hidden pockets. We provide lockers to store bags and loose items; however, we take no responsibility for the safety or security of your possessions.
PHOTOGRAPHY & VIDEO FOOTAGE
By booking your party grants us full rights to use images resulting from any photography/video filming, and any reproductions or adaptations of the images for publicity or other purposes. This might include (but is not limited to), the right to use them in printed and online publicity, social media, and press releases. If you do not wish to be photographed, please inform us.
REFUNDS , CANCELLATION & MOVING POLICY
If your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.
Up to 7 days before the date of your activity you can postpone your booking, free of charge, move to another date or book our other site. You can also cancel an existing booking and receive a full refund, minus the booking fee*.
Less than 7 days and up to 24 hours before your activity, you can move the activity date, subject to availability, free of charge, or change to our other site. If you cancel your booking this will incur a £5 administration charge plus your non-refundable booking fee. Any requests to move or cancel must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600.
Within 24 hours of your activity date, if Hangloose Adventure is operational, you will not be able to change your activity, postpone, move your booking, transfer to someone else, or move your booking to our other site and you will not receive any refund for cancelling.
If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower), we will give you the opportunity move your booking, transfer to someone else, or move your booking to our other site free of charge, but you will not receive any refund for not completing the activity.
If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity, the opportunity to postpone or move your booking, to transfer to someone else or use our other site. A refund will not be given.
*currently £2.00
DIGITAL PHOTO & VIDEO PACKAGE
Sometimes there are unavoidable problems with technology. If there is an issue with your digital photos or video you will need to inform Hangloose Adventure within 3 days. We will issue a refund for the part of it that failed.
VOUCHER/PROMOTIONAL CODES
UNSUITABLE CONDUCT
All participants agree to follow the directions of the instructors. Inappropriate behaviour towards anyone will not be tolerated and may result in your booking being cancelled without refund.
We reserve the right to refuse entry to anyone deemed unsuitable to participate, including those suspected of being under the influence of alcohol or drugs.
